Gorgias – Customer service for Shopify merchants>

Gorgias – Customer service for Shopify merchants

Gorgias turns customer support into a Shopify-native growth tool — helping brands automate, personalize, and convert faster across every channel.
Gorgias turns customer support into a Shopify-native growth tool — helping brands automate, personalize, and convert faster across every channel.

Gorgias – Customer Support Built for Shopify Brands That Scale

Great customer support doesn’t just solve problems — it drives retention, increases AOV, and builds loyalty in every channel. And for Shopify brands, Gorgias is the gold standard. It’s fast, flexible, and purpose-built for ecommerce.

Gorgias turns your customer service into a revenue-driving machine by centralizing support, automating the repetitive, and giving your team full Shopify visibility — right inside the helpdesk.

Why Shopify Brands Love Gorgias

All channels, one inbox
Gorgias unifies email, chat, Instagram DMs, Facebook comments, WhatsApp, and more — all in one place. No tab-switching, no context lost.

Shopify-native integration
Agents can view order info, issue refunds, edit customer details, and manage subscriptions directly from the support thread — without leaving Gorgias.

Macros + Automation
Save hours every week with powerful rules, intent detection, and canned responses. Automate repetitive tickets like “Where’s my order?” while focusing on higher-value interactions.

Personalized responses at scale
Dynamic templates pull in Shopify data, so even automated replies feel human. Your customers get fast, tailored support — even on busy days.

Live chat & proactive support
Offer help before it’s even asked. Gorgias lets you trigger chat prompts based on cart value, product pages, or behaviors — increasing conversion and satisfaction.

From Support to Sales

Gorgias flips the script on traditional support. It’s not just about resolving complaints — it’s about turning conversations into conversions.

By surfacing customer insights and purchase history in real time, agents can upsell, recommend, and recover abandoned carts — all within a single thread.

And with integrations like Klaviyo, Recharge, and Yotpo, it becomes a central part of your retention ecosystem.

What We Like About Gorgias

At coi, we implement Gorgias for brands who want to scale without losing their edge. Whether you're handling 10 or 1,000 tickets a day, Gorgias helps your team move fast — without losing the human touch.

It’s built for speed, built for Shopify, and built for brands that care about customer experience as much as conversion rate.

 

 

Gorgias → 

 

 

Book a meeting → Let’s talk ecommerce support.

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